Thanks to the power of technology, businesses are no longer constrained by geographical limitations that plagued them in the past. Today, companies can increase their reach to serve customers of all walks of life, including people with different cultural orientations and personalities. Consequently, certain adaptations are necessary. The engagement of call center agent agents who can transition between speaking English and native languages is one of the very primary adaptions. Indeed, bilingual call centers have emerged to be a critical asset for boosting a company's bottom line. If you are wondering how a bilingual call center can lead to improved profitability , consider these implications: Personalized customer experience The inclusion of a bilingual call center in your organization is an indication that your business cares about its clientele. Imagine delivering a quality call experience to your customers in a language they are comfortable and fond of using;...