tag:blogger.com,1999:blog-85189078076598883902024-03-13T15:05:41.093-07:00chancommunityJian Hagahttp://www.blogger.com/profile/13357783105565101470noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-8518907807659888390.post-2613027944367892502018-08-06T21:45:00.001-07:002018-08-06T21:45:34.160-07:00Social Media PR: Is It Necessary For A Small Business?<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://1.bp.blogspot.com/-0GIuc3UITtE/W2kjuhbxGnI/AAAAAAAAAhg/Hebt9Z_auQwOKtMQPotui3VVOcARaYePwCLcBGAs/s1600/social-media-763731_1280.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="850" data-original-width="1280" height="212" src="https://1.bp.blogspot.com/-0GIuc3UITtE/W2kjuhbxGnI/AAAAAAAAAhg/Hebt9Z_auQwOKtMQPotui3VVOcARaYePwCLcBGAs/s320/social-media-763731_1280.jpg" width="320" /></a></div>
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<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">What is Public Relation?</span></h2>
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<span style="font-family: "georgia";">The word public relation
is relatively new considering the millennium, but it is doing the rounds. It is
misinterpreted often and underutilized. Advertising is not a part of public
relations, rather vice versa. Public relations needed to be incorporated into
advertising with minute attention to all details. We all practice some sort of
public relations but do not realize it and come to terms with it. A little
small talk with the grocery store guy so that may be the next time home
delivery is assured, a little chat with the maids so that an extra hour of
dusting the house is done, all of this is building public relations. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";">Now, why do we do? Well,
humans are social creatures and because we want our job done better in a
shorter time or for the same value of money. So basically, we are trying to
build our own brand.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";">Oh, a better example,
social media! Why do we pay so much attention to pictures with the correct
filters? Because we want to brand ourselves with a better image which is
socially acceptable and maybe better than peers around. So, isn't those ground
basics of marketing? Yes, you bet it is, just that the product is us ourselves.
I guess that is a lot of storytelling and shall we get on with it then? </span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Impact of PR &
Social Media</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">Presence and impact of
Social Media are huge these days, especially in a developing country. We have
huge trade volumes on the internet and maybe somehow that goes to show that how
crucial brand presence is over the internet. Okay so why are we narrowing our
view to Social Media, why not the entire Internet? Because the target is a
particular audience who are active over various Social Media pages and
constitute the bulk of the trade volume over the web. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";">This constitutes the
college-going kid to the newlywed thirty's crowd. The forty's and fifty's crowd
are coming to the arena to play but are a tad bit slow at it, but we can cut
them some slack for their crippled technological knowledge.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";">Likewise, it is very
essential for brands to build strong public relations in Social Media.</span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Small Businesses
entering the Field of PR & Social Media</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">So why shall small
businesses stay behind?<span style="mso-spacerun: yes;"> </span>Live chat
options in various merchant sites though are very basic is a robust attempt.
Now how do we differentiate between trade volumes and business volume?
Entrepreneurs and businessman alike have this thought <a href="https://crierpr.com/social-media/">whether a small business house needs
good Social Media PR?</a> Well, why on earth not? This is the 2018's and the
internet is ruling over the consumer, services and consultation and even bulk
market.</span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">In conclusion</span></h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">We need a strong presence on social media as we
need to widen our perspectives as much as possible in terms of target audience.
Public relations go a long way and a good way to look at them will be to
compare them with long-term growth plans in the equity market where you are
looking at double-digit appreciation compounded on an annual basis. What this
really means is you have to bet your money on your product how big or small
your business is, as the appreciation which is the fruit of your Social Media
PR, will only get the customer through your door.<span style="mso-spacerun: yes;"> </span></span>
</div>
Jian Hagahttp://www.blogger.com/profile/13357783105565101470noreply@blogger.com0tag:blogger.com,1999:blog-8518907807659888390.post-53786071006637444152018-07-30T23:19:00.004-07:002018-07-30T23:19:59.395-07:00Top 5 Safest Cryptocurrencies to Invest in 2018<div dir="ltr" style="text-align: left;" trbidi="on">
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<div class="MsoNormal">
<span style="font-family: Georgia;">Approaching the second
half of 2018, let's take a look at some of the current hot picks that we
consider the safest choices if you're considering some new fool-proof
investments.</span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">Algorand</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Algorand calls itself a
"scalable, secure and decentralized digital currency and transactions
platform", powered by consensus. Algorand offers the following benefits:</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l2 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">It easily
scales up to billions of users.</span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l2 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">It is highly
secure.</span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l2 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">There is no
computational waste and the cost of transactions is minimal.</span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l2 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">There are no
delaying forks and the transaction happens quickly and is final.</span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l2 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">There is no
censorship coupled with the presence of transaction neutrality.</span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l2 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">Seamless
evolution.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Sign up for updates on
Algorand using the "Sign Up for Updates" button in the top right-hand
corner of their website.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Website:</span></b><span style="font-family: Georgia;">
https://www.algorand.com/</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Whitepapers:</span></b><span style="font-family: Georgia;"> https://www.algorand.com/whitepapers/</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Slides/Videos:</span></b><span style="font-family: Georgia;"> https://www.algorand.com/slides-videos/</span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">Thunder</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">The <a href="https://www.ico-check.com/">next cryptocurrency to invest in, that you
want to consider</a>, is ThunderCore. According to the blurb on their website,
ThunderCore is an "EVM-compatible public blockchain developed by
experts". ThunderCore supports Ethereum contracts and also enables the
inbound migration of DApps with an immediate increase in their performance.
ThunderCore is also fast, scalable and secure. Every step of ThunderCore's
consensus protocol is backed by rigorous mathematical proofs. As a result,
ThunderCore achieves both high throughput and fast confirmation at the rate of
thousands of transactions per second.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Website:</span></b><span style="font-family: Georgia;">
https://www.thundercore.com/</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Whitepaper:</span></b><span style="font-family: Georgia;"> https://docs.thundercore.com/thunder-whitepaper.pdf</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Prototype:</span></b><span style="font-family: Georgia;">
https://www.youtube.com/watch?v=sGuw_M7qsbY</span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">Formosa Financial</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Formosa Financial partners
with crypto-companies providing exclusive financial consulting and services.
Formosa Financial provides 3 main services currently:</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l1 level1 lfo2; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">Secure custody
and asset storage through the usage of best-in-class cold wallet management
processes.</span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l1 level1 lfo2; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">Solid price
execution through their liquidity sourcing platform. Orders are shared and
farmed out to multiple exchanges to access the best rates.</span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l1 level1 lfo2; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">Risk hedging
and diversification via strategic management to maximize the value of holdings.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Website:</span></b><span style="font-family: Georgia;">
https://www.formosa.financial/</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Whitepaper:</span></b><span style="font-family: Georgia;"> https://www.formosa.financial/docs/whitepaper.pdf</span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">Arweave</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">The next cryptocurrency to
invest in is Arweave. Arweave prides itself on being the future of data
storage. Arweave is a storage blockchain protocol based on a novel proof of
access consensus mechanism that creates truly permanent data storage for the
first time. Data will finally be permanent, low-cost, and truly censorship
free.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Website:</span></b><span style="font-family: Georgia;">
https://www.arweave.org/</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Lightpaper:</span></b><span style="font-family: Georgia;"> https://www.arweave.org/files/arweave-lightpaper.pdf</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Prototype:</span></b><span style="font-family: Georgia;">
https://www.youtube.com/watch?v=gMs37uTBoK0</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Price per AR(crowdsale):</span></b><span style="font-family: Georgia;"> 0.55 GBP. Token Supply: 605,000 AR.</span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">AERGO</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">AERGO proposes to be a 4th
generation, enterprise-ready blockchain protocol combined with an IT platform
that uses advanced technologies. AERGO aims to achieve this via advanced and
easy to use developer tools combined with a state-of-the-art orchestration and
deployment framework. AERGO has three main architectural functions which
together form the AERGO platform. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo3; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">The AERGO
Chain which is the public internet of blockchains.</span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo3; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">The AERGO Hub
which is the public interface built into the underlying AERGO Chain.</span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo3; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: Georgia;">The AERGO
Marketplace which is a one-stop shop for software applications, computing
resources, and more for the AERGO Chain.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Website:</span></b><span style="font-family: Georgia;">
https://www.aergo.io/</span></div>
<div class="MsoNormal">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Georgia;">Whitepaper:</span></b><span style="font-family: Georgia;"> https://paper.aergo.io/AERGO_Whitepaper_v5.2.pdf</span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: Georgia; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS 明朝"; mso-fareast-language: EN-US;">And that rounds up our list of the next
cryptocurrency to invest in for the remainder of 2018. Subscribe to the
ico-check website here for the latest news, top picks and ongoing updates in
the world of Cryptocurrency.</span>
<br /></div>
Jian Hagahttp://www.blogger.com/profile/13357783105565101470noreply@blogger.com0tag:blogger.com,1999:blog-8518907807659888390.post-87377594008764032852018-03-31T00:11:00.003-07:002018-03-31T00:11:38.150-07:00Why PR for Higher Education Requires a Different Strategy<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://2.bp.blogspot.com/-nV-wBd4A8HM/Wr80kSvIsFI/AAAAAAAAAWc/pQmGZvqK5CwiBea7ry9h2p7R-ExoDUdbQCLcBGAs/s1600/loop-3257243_1280.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="853" data-original-width="1280" height="213" src="https://2.bp.blogspot.com/-nV-wBd4A8HM/Wr80kSvIsFI/AAAAAAAAAWc/pQmGZvqK5CwiBea7ry9h2p7R-ExoDUdbQCLcBGAs/s320/loop-3257243_1280.jpg" width="320" /></a></div>
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<div class="MsoNormal">
<span style="font-family: Georgia;">Public relations have an
evolving role and that is integrating PR in higher education, specifically
across campus. The big game changer here is, of course, social media. There
must be specific people who will manage the social media and other techie
consumers. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Technology has made
reaching out to audiences easier. Creating and spreading press releases are now
faster too. The entire booming of social media has changed communication, as we
know it. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">PR for higher education
needs a different strategy in the 21st century. Press coverage and knowing the
right people in the media are still helpful but the entire landscape is already
changing so the traditional media though no longer popular but are still
useful. Below are some <a href="https://crierpr.com/public-relations/">things
to bear in mind when dealing with PR for education</a>. </span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">Know your audience and
their feedback </span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Knowing your audience is a
vital step. By knowing your audience and getting their feedback, you can hear
what they really think about you. When you receive positive comments, then
strive to be better. When you receive a negative feedback, find ways to improve
as well. Since we are now living in a digital age, the news blogs are good
alternatives to the traditional press releases. </span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">Establish rapport</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">The best stories are made
where the subject and the journalist are able to collaborate either
face-to-face or by simply chatting. It is important to build relationships with
people if you want to make an impression. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">You will notice the buzz
in social media. Participate and engage them instead of just reading the
conversations. </span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">Press release content</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">It cannot be helped: there
should be a newsletter or news of some sorts that will make your prospect feel
safe. Considering the ease and wide reach of your press release, it is best to
take the higher road and dismiss problematic situations. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Press releases are written
with a specific target audience in mind and these are the journalists. They try
to convince the others that particular news is worthy. The press release must
be written targetting the audience in general.</span></div>
<div class="MsoNormal">
<br /></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">PR for education on
social media </span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">We learn more about our
audience when we read the discussions on the web. We will get a glimpse of what
the audience wants. Social media is a very powerful tool and it must be taken
seriously.</span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">The Importance of PR for
Higher Education </span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">A higher education school
may need to have a PR professional to handle all sorts of drama. For one, we
are in the age where everything is posted online. It is important for a school
to develop good communication goals. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Having someone around who
knows what is happening and what needs to be done is vital to the success of
the campaign.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">A school PR can schedule
community relations program and help promote camaraderie among others. PR can
help ask around for any negative comments and do something to bring back a
smile again.</span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: Georgia; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: "MS 明朝"; mso-fareast-language: EN-US;">Things are changing and evolving. It is
important to grow with the changes to keep up with everything else.</span>
<br /></div>
Jian Hagahttp://www.blogger.com/profile/13357783105565101470noreply@blogger.com0tag:blogger.com,1999:blog-8518907807659888390.post-9108072289059782542018-03-08T22:36:00.003-08:002018-03-08T22:40:19.456-08:00How 24/7 Bilingual Call Center can increase the value of your business<div dir="ltr" style="text-align: left;" trbidi="on">
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<div class="MsoNormal">
<span style="font-family: "georgia";">Thanks to the power of
technology, businesses are no longer constrained by geographical limitations
that plagued them in the past. Today, companies can increase their reach to
serve customers of all walks of life, including people with different cultural
orientations and personalities. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";">Consequently, certain
adaptations are necessary. The engagement of call center agent agents who can
transition between speaking English and native languages is one of the very
primary adaptions. Indeed, bilingual call centers have emerged to be a critical
asset for boosting a company's bottom line. If you are wondering <a href="http://callnovo.com/blog/feature/english-spanish-bi-lingual-customer-service/">how
a bilingual call center can lead to improved profitability</a>, consider these
implications:</span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Personalized customer
experience</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">The inclusion of a
bilingual call center in your organization is an indication that your business
cares about its clientele. Imagine delivering a quality call experience to your
customers in a language they are comfortable and fond of using; it can improve
the way a caller views your business and result in higher levels of trust. </span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Better conversion rates</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">Since a bilingual call
center creates a better brand perception, it can also go a long way toward
boosting sales. Customers who attach good experiences to your services are
likely to spread a good word about your company, thereby providing a valuable
word-of-mouth marketing.</span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Fewer call attrition
rates</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">Language barriers can not
only lead to customers turning away from your non-bilingual call center, but
also from your business. Customers who discover a language barrier are more
likely to hang up out of frustration. In fact, studies show that callers who
interact with someone who fluently speaks their language are more satisfied
when using a call service. This means that a bilingual call center is a
solution to lowering cases of attrition and maintaining customer loyalty.</span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Tapping into diverse
markets</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">Bilingual call centers are
an effective way of connecting your business with diverse populations. You can
connect your business to a wealth of sales by tapping into the humongous 1.2
trillion Hispanic consumer market for example. There are many more
culturally-oriented markets that can transform your business into a giant
company through the connection of language and culture.</span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Expanded client services</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">The adoption of a
bilingual call center is an expansion of your current customer-centric
services. This means you're in a better position to serve more customers with
more branches of service through customer relationship management and other
help desk functions.<span style="mso-spacerun: yes;"> </span>For example, a
Spanish-English call center will not only cater for live chats and email
management but also order-taking and email-processing.</span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: "georgia"; font-size: 12.0pt;">Certainly, a bilingual Call center is a critical
asset that every modern business must embrace. It brings more value to your
business than possibly imagined, and callers no longer have to turn away from
your business because of language barriers.</span>
</div>
Jian Hagahttp://www.blogger.com/profile/13357783105565101470noreply@blogger.com2tag:blogger.com,1999:blog-8518907807659888390.post-88066632939622422712018-02-23T02:45:00.000-08:002018-02-23T02:47:14.768-08:00Why a Successful Online Business Should Invest in SEO<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://4.bp.blogspot.com/-V0JRbtPPl-g/Wo_wj9YQJAI/AAAAAAAAASQ/JDETQP2pZM0Bq3j9awj_al5oY-MFrUFugCLcBGAs/s1600/analytics-2618277_1280.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="853" data-original-width="1280" height="213" src="https://4.bp.blogspot.com/-V0JRbtPPl-g/Wo_wj9YQJAI/AAAAAAAAASQ/JDETQP2pZM0Bq3j9awj_al5oY-MFrUFugCLcBGAs/s320/analytics-2618277_1280.jpg" width="320" /></a></div>
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<div class="MsoNormal">
<span style="font-family: "georgia";">SEO is a major ingredient
in making a long-term brand awareness and increasing online visibility. It is
also a method used to increase site traffic for quite a long time already.
Despite the proven results of using a white label SEO service for your
business, there are still a lot of others who do not realize the huge impact
that SEO can do for their business. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";">Your website can rank
higher when a particular keyword is being searched for and can place you on the
first page of search engine results. Other searches that appear on the second
page are rarely visited by customers. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";"><a href="https://seovendor.co/white-label-seo-service/">Why would your online
business need a white label SEO service?</a> Here are the reasons. </span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">SEO is still being used </span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">SEO is most likely here to
stay. There are various techniques done to improve SEO and make it work. </span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">SEO is in for the long
haul</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">Using the right keyword is
very important. SEO is not expected to be gone anytime soon so if your business
still has no SEO, it is high time to start one now. Increase your ranking and
brand awareness with the use of various SEO strategies. Even audio and video
sometimes rely on SEO. </span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Affordable </span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">Other methods of online
marketing cost a lot. SEO can provide a fair ROI and organic SEO will still be
the cornerstone of your online presence. </span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Digital age </span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">People today usually
research on the internet first before buying something. From checking reviews
to searching things, potential customers go online to research first. If you
have optimized your business, how will potential buyers locate your business?
The absence of organic SEO will make it hard for people to find you. Instead,
they will find your competitors. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";">Traffic coming from mobile
devices are also increasing because more people are using their mobile phones
to perform functions that are previously performed on a desktop computer. With
this enormous increase of mobile usage, local search optimization is also
important. </span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Keeping up with the
Algorithm</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">Google and other search
engines constantly update their algorithm and how they read websites. Social
media indicators are now taken into consideration. Keep your social profiles
updated as well to maintain a healthy social profile since search engines also
take this into consideration when crawling your site.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";">Commit to a long-term SEO
plan for your business if you want your business to succeed. This may not be a
walk in the park, but eventually, it will be worth your while. You will also
need to wait for almost a year to get the best results. White hat SEO
techniques are not done overnight. Black hat techniques, on the other hand, may
put your business on the map right away but it can be damaging to your business
in the long run. </span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: "georgia"; font-size: 12.0pt;">Get the services of an SEO firm that knows what
they are doing. See to it that they can provide what you need and can deliver
what they promised. Ask for their game plan and decide if they are a good fit
for your business.</span>
</div>
Jian Hagahttp://www.blogger.com/profile/13357783105565101470noreply@blogger.com0tag:blogger.com,1999:blog-8518907807659888390.post-4161975829427158742018-01-05T08:59:00.001-08:002018-01-05T08:59:29.504-08:004 Good Reasons Why You Should Choose Carbide Cutting Tools<div class="separator" style="clear: both; text-align: center;">
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<div class="MsoNormal">
<span style="font-family: Georgia;">Cutting tools are a
necessity in every home. Whether it's for kitchen utility or home repair, there
will always be the need for those sharp-edged tools. Apparently, not all
cutting tools are the same. A specific type, size, and shape should still have
to be considered. You cannot just use a knife if you plan to cut a tree. And of
course, you cannot rely on conventional iron-made tools to cut through metals
just because they are sharp. What you need is some carbide cutting tools for
that kind of activity to help you do the job the right way.</span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">What are carbide cutting
tools?</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Carbide cutting tools are
a particular type of tools which use carbide steel tips. It is made up commonly
of carbon and another element that could be tungsten, silicon, or boron. This
type of compound is widely used because of its durability. It is technically
stronger than ordinary metal or iron and is more reliable over time.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">The most commonly used
carbide compound is the one that is made up of tungsten and cobalt. Tungsten is
added for better resistance to excess abrasive wear. The cobalt is for
toughening the tool's edged surface.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<a href="https://www.suncoasttools.com/crm/CategoryOfTools.aspx?Category=CuttingToolsEndMillCarbide">Benefits
of carbide cutting tools</a></div>
<h3>
<span style="font-family: Georgia;">It is tougher</span></h3>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Carbide tipped tools is
exceptionally robust compared to other traditional cutting tools. They are
reliable when you need something to last longer due to repetitive tasks. Also,
there are instances when cutting particle woods, or a particular kind of metal
where an ordinary cutting tool could easily get chipped in an instant.</span></div>
<h3>
<span style="font-family: Georgia;">It is sharper</span></h3>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">The fact that it can
withstand more stressful tasks compared to traditional steel, it means that it
can stay sharp longer. So you can enjoy more efficient work with less
maintenance with your cutting tools. While regular cutting steel could dull
fast, you can rest assured that you can do more with carbide-based cutting
tools.</span></div>
<h3>
<span style="font-family: Georgia;">It can last longer</span></h3>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Did you know that not just
carbide tools can be tougher, but once it gets to its wearing stage, you can
easily replace the tip for a cheaper cost? That means more money that gets
saved for you.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">As you may have
experienced with the ordinary cutting tools, since they are not so reliable
over a period, they also have to be replaced with a whole new set of cutting
tools. That could lead to spending double the cost that you expected. With
carbide tools, you will only need to replace the tip, and that will cost a
fraction compared to buying a new set to use.</span></div>
<h3>
<span style="font-family: Georgia;">It is cleaner</span></h3>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">These carbide-based tools
can help you do a cleaner cut because of its characteristics as a cutting tool.
And since it does not get chipped quickly, you will be more comfortable with
having a more decent output even with numerous tasks.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Most people who prefer
almost perfect cuts know how crucial it is to have a tool that can literally
deliver to what needs to be done. And carbide cutting tools will do just that
with better efficiency.</span></div>
<br />Jian Hagahttp://www.blogger.com/profile/13357783105565101470noreply@blogger.com0tag:blogger.com,1999:blog-8518907807659888390.post-46665618691267876022017-11-22T02:39:00.002-08:002017-11-22T02:39:54.826-08:00Top 3 Essential Oils For Depression<div class="separator" style="clear: both; text-align: center;">
<a href="https://3.bp.blogspot.com/-SbxmLflp49g/WhVTzM-3gMI/AAAAAAAAAHU/dEjSq9zLxUgV6iimkXhfw0QGBFEiRs-wgCLcBGAs/s1600/cosmetology-2738555_1280.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="923" data-original-width="1280" height="230" src="https://3.bp.blogspot.com/-SbxmLflp49g/WhVTzM-3gMI/AAAAAAAAAHU/dEjSq9zLxUgV6iimkXhfw0QGBFEiRs-wgCLcBGAs/s320/cosmetology-2738555_1280.jpg" width="320" /></a></div>
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<div class="MsoNormal">
<span style="font-family: Georgia;">Everybody suffers from
depression at different times. Some depressions can only be dealt with
professional help but there are also some types of depression that can be
remedied with certain essential oils. Yes, in case you did not know, there are
essential oils for depression that can help ease away signs of it. Note that
these oils cannot cure depression entirely but act as a complementary therapy
alongside other conventional treatments. These oils are usually effective in
relieving certain psychological and physical symptoms.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Here are some signs to
know that you are currently suffering from a depression:</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Moodiness</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Low self-esteem</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Fatigue</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Loss of appetite</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Overeating</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Persistent sadness</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>Low
sex drive</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Finding little interest in everything</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Insomnia</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Oversleeping</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Having trouble concentrating on things</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Irritability</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Restlessness</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Digestive problems</span></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">•<span style="mso-spacerun: yes;"> </span>Suicidal thoughts</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">If one or more of these
symptoms have manifested recently, perhaps essential oils can help you take
away some of it. Here is a list of <a href="http://essentialoilbenefits.com/what-are-the-best-essential-oils-for-anxiety-and-depression/">essential
oils for a specific type of symptom of depression</a>.</span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">Lavender Oil</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Lavender oil is one of the
most popular essential oils that can relieve certain stress and depressions.
The International Journal of Psychiatry in Clinical Practice published a study
that 80-milligram of lavender oil can help alleviate anxiety caused by
depression. The best part is that, according to the report, there is no adverse
side effect from using lavender oil.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">There have also been
definite findings that lavender oil, when used in aromatherapy, can help
improve moods of the people suffering Post-traumatic Stress Disorder (PTSD).
And with daily use, it helps decrease depression by 32.7 percent and improves
better sleep significantly. Just apply topically behind your ears before going
to bed. Or if you have air diffuser available, you can diffuse the oil in your
bedroom or the living room while you are trying to relax.</span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">Bergamot Oil</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">If you are suffering from
persistent sadness or unexplainable low level of energy, then you need an
antidepressant. Bergamot oil is one of the most effective and well-known to
have this relieving effect. It stimulates and enhances the mood when applied
topically to skin areas of the feet, stomach. You can also use both hands with
two to three drops of bergamot oil and rub it while cupping your mouth and
nose.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">A 2011 studies show that
bergamot oil, when used alongside other essential oils, can dramatically put
the patient into a "calmer" and "more relaxed" state. It
was also found that bergamot and lavender mixture is a great way to reduce anxiety
and stress, especially when used in massage therapy.</span></div>
<h2>
<span style="font-family: Georgia; font-size: 12.0pt;">Roman Chamomile</span></h2>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Roman chamomile is widely
used in aromatherapy products like candles, teas, and other scented stuff used
at home. One of its most popular uses is to help remedy insomnia. Thanks to its
floral and herbaceous scent that gives a calming effect when inhaled.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">Professional studies
conducted in 2012 showed that Roman chamomile has a clinically positive
antidepressant effect which helps in calming the mind and body significantly. A
lot of cases have also been reported that this essential oil is often used to
reduce the anxiety of the patients that will undergo nonsurgical heart
procedures.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Georgia;">To use Roman chamomile,
you will need 2-3 drops and rub it between both hands while cupping to the nose
and mouth. Breathe in slowly and let the effect set in. It can also be used
with air diffuser for relaxation within a room.</span></div>
<br />Jian Hagahttp://www.blogger.com/profile/13357783105565101470noreply@blogger.com0tag:blogger.com,1999:blog-8518907807659888390.post-30466625080346756022017-11-02T23:07:00.000-07:002017-11-02T23:08:02.446-07:00Achieve Fitness Goals with Personal Trainers in Nashville TN<div class="separator" style="clear: both; text-align: center;">
<a href="https://2.bp.blogspot.com/-44c8-s-zT7I/WfwHQ74GVzI/AAAAAAAAAEI/vgGgXVDKcQoxprwmihcE_fiOMef3u8yEgCLcBGAs/s1600/physiotherapy-595529_1280.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="853" data-original-width="1280" height="213" src="https://2.bp.blogspot.com/-44c8-s-zT7I/WfwHQ74GVzI/AAAAAAAAAEI/vgGgXVDKcQoxprwmihcE_fiOMef3u8yEgCLcBGAs/s320/physiotherapy-595529_1280.jpg" width="320" /></a></div>
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<div class="MsoNormal">
<span style="font-family: "georgia";">Turn your dreams into
reality and set your fitness goals. Dream big, aim high, and achieve them! The
very first steps before you can truly reach your goals are to plan and set your
goals. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";">Fitness success is not
done overnight, nor does it happen by accident or by luck. You have to take
charge of your life if you want to get fit and remain fit. For one, getting a
personal trainer can be the start. Regardless of your fitness goal - weight
loss or athletic reasons if you are residing in Nashville, personal trainers in
Nashville, TN can help a lot. What exactly can you get from the personal
trainers?</span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">They know better </span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">In order to <a href="http://nextlevelfitness.com/">achieve your fitness goals</a>, you must be
knowledgeable on the right exercises to be done. It depends on what area you
are trying to develop. A personal trainer knows the type of exercises that are
appropriate for you. Trainers also know how to properly execute an exercise;
hence, they know how to instruct an athlete to avoid injuries. Aside from being
safer, you can also improve the effectiveness of the routine. </span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Proper Posture and
Technique</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">When you have trainers,
they can watch you if you are doing an exercise properly and efficiently. When
your form is not correct, you are increasing the risk of injury. This is where
personal trainers come in. They will guide you to adopt the proper style and
technique.</span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Assistance with Unique
Special Conditions </span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">No program can cater to
all. There is no one program for all. Each person has a unique requirement that
will need a different program structure. For example, a person who is training
for a triathlon will have a different exercise routine and goal versus a person
who is aiming to improve an old injury.</span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Help Set Realistic Goals</span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">Having a per</span><span style="color: black; font-family: "calibri"; font-size: 11.0pt;"></span><span style="font-family: "georgia";">sonal
trainer will help you set achievable goals and more importantly, keep you in
check as you achieve those goals. It's not all exercise, crunches and sweating
it all out. It also involves working on your diet and eating right. </span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Sticking to Schedule </span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">Personal trainers in
Nashville, TN help you become disciplined. For one, if you do not have a
trainer, you dictate your own time and sometimes end up not going to the gym.
However, if you have a trainer with a fixed schedule, chances are, you will
show up.</span></div>
<h2>
<span style="font-family: "georgia"; font-size: 12.0pt;">Next Level </span></h2>
<div class="MsoNormal">
<span style="font-family: "georgia";">Good personal trainers
challenge you and push you to your limits. They can see that you can do more.
So to a certain extent, your personal trainer is your nutritionist and life
coach. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "georgia";">The hardest part in
achieving your fitness goals is seeing them through. But when someone is
pushing you to get fit, advising you on what to do and how to do it, the
fitness goals are not very hard to reach after all. This is why personal
trainers play a vital role in your road to fitness.</span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: "georgia"; font-size: 12.0pt;">Find a personal trainer who knows what he or she
is doing and let him or her design a program for you.</span>
Jian Hagahttp://www.blogger.com/profile/13357783105565101470noreply@blogger.com0tag:blogger.com,1999:blog-8518907807659888390.post-16236261415849663302017-10-06T10:25:00.002-07:002017-10-06T10:25:39.282-07:00The Importance of Having Remote Access in Call Recordings for Real-Time Monitoring and Auditing in Call Centers<div class="separator" style="clear: both; text-align: center;">
<a href="https://1.bp.blogspot.com/-ZNjJp-z7Cqg/Wde8ScYKxJI/AAAAAAAAABM/H1SmDjLGMI8pGrchgf27vxoZZVLScf7FACLcBGAs/s1600/importance%2Bof%2Bcall%2Brecordings.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1355" data-original-width="1600" height="271" src="https://1.bp.blogspot.com/-ZNjJp-z7Cqg/Wde8ScYKxJI/AAAAAAAAABM/H1SmDjLGMI8pGrchgf27vxoZZVLScf7FACLcBGAs/s320/importance%2Bof%2Bcall%2Brecordings.jpg" width="320" /></a></div>
Call quality monitoring and audits play a major role in workforce management of call centers. Poor agent performance has an impact on the company's overall sales and productivity. Statistics show that around 86% of consumers quit doing business with a company due to bad customer experience. Most customers turn to social media when they have positive or negative customer experience which is why it is crucial to monitor the performance of your frontline representatives. <br /><br />In today's age, remote access to call recordings is necessary for a call center company for the continuous management of a productive workforce. This is especially important if your business has outsourced call centers so you can monitor the productivity and performance of the call center first-hand. Real-time monitoring and audits allow a business owner to measure the quality of service rendered to customers. <br /><br />The importance of remote access to call recordings goes beyond making sure that your agents are doing their job. Here are some reasons <a href="http://callnovo.com/" target="_blank">why remote access is important to every call centers providing customer service like an Ecommerce call center</a>.<br /><br /><b>Keep an eye on agent's activities</b><br /><br />Remote access often includes screen sharing of an agent's computer. This allows managers to actually see what's on the agent's screen during a call. By knowing the activities in the agent's computer, managers can see how fast tools are being utilized and check if there are problems that can be improved. Screen sharing also lets the manager see if there are distractions on the agent's screen such as social media or non-work related pages. Remote access allows managers to observe the agent's activities real time.<br /><br /><b>Listen to calls in real time</b><br /><br />Even if the call center company is in a different country, remote access allows you to listen to random calls in real time. Remember, call center agents serve as your company's representatives so it is important to listen to the calls that are taking place in your business. With real-time remote access, you can manage and monitor your company's remote call center agents the way you would monitor your on-site team.<br /><br /><b>Provide timely feedback and coaching</b><br /><br />Remote access to real-time call recordings and live call monitoring gives you an option to audit the representative's performance and provide a timely feedback. A Call center Services Company often uses tools that allow managers to barge-in during a call so they can provide suggestions and tips on how to handle the call in real-time. Call center managers can also use call recordings to take notes of the points that can be improved and those that need further training.<br /><br /><b>Improve customer experience</b><br /><br />Real-time remote access to call recordings can also be the key to improving customer experience. By improving the agent's performance through quality monitoring, you are also improving customer experience during a call. Identifying things that should be avoided during a call and continuous coaching of customer service representatives will prevent call mishandling and promote positive customer experience.<br /><br />These are just some of the reasons why call center companies should have real-time remote access to call recordings, even live call monitoring. Keep in mind that your brand is always on the line in every call being handled by customer service representatives so it is necessary to evaluate their effectiveness in call handling.<br />Jian Hagahttp://www.blogger.com/profile/13357783105565101470noreply@blogger.com0